Terms & Condition
TERMS AND CONDITIONS
The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to Starkle( Starkle Jewels Private Limited) and the terms "Visitor” ”User” refer to the users.
This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.
USE OF CONTENT
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.
ACCEPTABLE WEBSITE USE
(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.
INDEMNITY
The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.tinch.co.in or their breach of the terms .
LIABILITY
User agrees that neither Tinch Jewels nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Tinch has been advised of the possibility of such damages.
User further agrees that Tinch shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
User agrees that Tinch Jewels shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Tinch Jewels , if any, that is related to the cause of action.
DISCLAIMER OF CONSEQUENTIAL DAMAGES
In no event shall Tinch or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
NEED HELP?
ORDERING & PAYMENT
How do I cancel my order?
To Cancel your order, you can either mail us on contact@starkle.in or Call/ Whatsapp us at our helpline number +91 8800305037
How do I place an order online?
Open the product you like and click on ADD TO CART. It will redirect you to your Bag and you can checkout from there by filling in your shipping details and selecting your payment method. HAPPY SHOPPING!
What forms of payment do you accept?
We accept Credit Cards, Debit cards, Online Banking, UPI, PayTM as well as Cash on Delivery (COD).
Are your prices subject to change?
Yes, our prices are subject to change due to fluctuations in gold rates.
Do you accept Cash on Delivery (COD)?
Yes we do! However, this does not apply to all postcodes. We charge a ₹200 fee for COD.
Can I place an order over the phone?
Yes, Call or whatsapp us at +91 8369175201 and we’ll help you out!
Can I place a custom order?
Yes! We certainly can depending on resource availability. Just email us at hello@tinch.co.in or call us at +91 8369175201.
How can I check the status of my order?
You can find the status of you order on the My Account page of our website. For any queries, you canContact Us
SHIPPING & RETURNS
How long after ordering will my items be dispatched?
Ready-to-Ship orders are usually shipped the next working day after order confirmation.
Made-to-order items are sent to manufacturing and take 3 weeks to be shipped.
All orders are shipped via a Secure and Insured delivery service and normally take 2-4 days to be delivered.
An executive is assigned to you who will be giving you regular updates on the status of your order.
Do you ship to my postcode?
If you would like us to confirm delivery to your postcode, please reach out to us and we will help you out -Contact Us
How much does delivery cost?
Normal Shipping on Prepaid Orders is absolutely free!
We have a flat shipping rate of ₹200 for Cash on Delivery Orders and it is non refundable in case of returns.
Is my order insured during shipping?
Yes, all the orders are insured during transit.
How do I track my order?
After dispatch, your order can be tracked via a tracking link which you will receive in a shipping confirmation email from us. However, if you face any issues with tracking, please reach out to us and we will help you out -Contact Us
What is your return policy?
You can return or exchange any purchase within 30 days after your item was received. However, Custom orders cannot be returned or exchanged. Please refer to our Return Policy for full details.
If you have your order details, you can request a refund online. Click here.
Or
You can email us at hello@tinch.co.in with your order number and the piece you wish to return and we will process your request instantly.
Will I have to pay for shipping my returns?
Yes, For Returns forward & Reverse shipping charges will be deducted from Refund amount.
How long will my refund take?
Your refund will take 3-5 business days once we receive the return.
Do you ship outside India?
Not yet but we surely will ship outside India soon!
Warranty, Care & Lifetime Exchange
What is covered your 6 months warranty?
Our 6 months warranty covers repairs within the first year of purchase relating to
- Basic breakages of jewelry.
- Any loss of diamonds
You can either bring the item to one of our retails stores or request a reverse pickup.
The shipping charges for the reverse pickup and post-repair delivery will be borne by the customer.
Subsequent repairs are chargeable.
The warranty does not cover any damage to the item due to harsh chemical exposure.
What is your Lifetime-Exchange Policy
Our lifetime exchange policy allows you to return your jewellery in exchange for store credit or an online gift card. You can simply bring the product into our stores or ask us to book a reverse shipping for your items. Read more about lifetime exchange here.
Please note, the reverse shipping charges will be borne by the customer
Under the exchange policy, we will provide you with store credit or an online gift card for an amount equivalent to
We will not accept any exchanges that are not accompanied by either an authenticity certificate or an invoice.
Care-What to do
1. Jewellery should be the last thing you put on when your dress.
2. Ensure you store your jewellery with utmost care to prevent damage.
3. Clean your jewellery from time to time to retain its shine.
Care-What not to do
Avoid wearing your jewellery while showering, swimming or exercising.
SWEAT and CHLORINE are highly likely to damage the polish on 14k and 18k jewellery. If the jewellery does get exposed to sweat, we recommend cleaning it immediately with some clean, lukewarm water.
If your jewellery does lose its shine or become dull over time, worry not! We will polish your jewellery for free. Alternatively you can also take your jewellery to a local jeweller for a polish.
NOTE: While there are no polishing charges, shipping charges for pick-up and delivery will be borne by the customer.
With Covid-19, our use of sanitizer has become regular and frequent. While it is absolutely necessary for you to follow covid-related precautions, sanitizer use can be detrimental to your jewellery, particularly 14k and 18k jewellery. Most Sanitizers contain a high percentage of alcohol or other chemicals like chlorine that can impact the quality of your jewellery like lack of shine, dulled colour or discolouration and loss of lustre and brilliance of stones.
We recommend removing your jewellery when you use sanitizers and putting it back on only after the sanitizer has dried. In case you accidentally get sanitizer on your jewellery, remove the piece and wash it separately with soap and warm water to get rid of the chemicals.
How do I clean my jewellery?
Soak the gold and diamond jewellery in a mixture of mild soap and lukewarm water.
Clean out every little piece of jewellery in a mixture of mild soap and lukewarm.
Finally, rinse the jewelry thoroughly with clean water and dry it with soft cloth or paper towel. Your jewellery will be good to go!
We also recommend having your jewellery polished through us or a local jeweller every 1.5 years or so to maintain its shine
What happens if my jewellery breaks?
You don't have to worry. We will take care of it! Just email us at hello@tinch.co.in or call us on +918800305037 and we will help you out with the process.
If your product is still under warranty, there will be minimal to zero repair charges for minor repair(eg.Displacement of diamond from prong) for severe damage will evaluate the condition of jewellery and notify about charges.
Please note, the reverse shipping and subsequent delivery charges will be borne by the customer.
Do you have a Buy-Back Policy?
We currently only have a buy-back policy for customers in Mumbai who are able to physically visit our office.
Read more about Buyback policy here.
However, for other cities we have a lifetime exchange policy wherein you can return your products in exchange for store credit or a gift card.
What is your lifetime polishing service?
We provide free lifetime polishing service. If you feel your piece is losing its shine, you can bring it to one of our stores and we will have it polished for you free of charge.
Alternatively, you can get in touch with us to arrange for pick-up, polish and delivery of your piece.
NOTE: While there are no polishing charges, shipping charges for pick-up and delivery will be borne by the customer.
Our Jewellery
What are the differences between the various gold purities?
Gold items come in various purities ranging from 9k to 24k. As you go up in purity, the percentage of pure gold in the article increases.
24k - 100%
22k - 91.6%
18k - 75%
14k - 58.3%
9k - 37.5%
24 karat or pure gold is too soft to be worn as jewellery. With lower purities, the strength of the metal increases. The most ideal purity for studding with diamonds is 18k and 14k. At Starkle, we offer jewellery in both 18k and 14k solid gold.
Are your diamonds certified?
Yes we get all our diamond studded items certified from Government- accredited independent labs.
Do you give certificates of Authenticity?
Yes we issue Certificates of Authenticity for all our items.
What’s the quality of your diamonds?
We offer a varied range of diamond colours and clarities with differing rates. Information on the diamonds' colour, clarity and carat weight is mentioned in the product description.
Is your jewellery hallmarked?
Yes all our jewellery items carry a BIS hallmark stamp with states the gold purity.
Which materials is your jewellery made from?
TINCH jewellery is made from solid gold, Natural diamonds as well as Lab-Grown diamonds, precious and semi-precious gemstones.