Exchange & Buyback

7-Day Exchange Policy

At Tinch Jewels, we strive to ensure your complete satisfaction with our beautifully crafted gold and diamond jewelry. To provide a worry-free shopping experience, we offer a 7-Day Exchange Policy for eligible items.

Terms of the 7-Day Exchange Policy:

1. Eligibility for Exchange:

   • Items must be exchanged within 7 days from the date of delivery.
   • Products must be in their original, unused condition, with all tags intact and attached.
   • Original packaging, including boxes, bags, and certificates, must be returned along with any free gifts or promotional items received with the order.
   • Only non-engraved, non-customized, and non-altered products are eligible for exchange.

2. Non-Exchangeable Items:

   • Custom-designed jewelry or pieces made to customer specifications.
   • Engraved or personalized items.
   • Items that have been resized, altered, or adjusted.
   • Products showing signs of wear, damage, or with removed/tampered tags.

3. Value and Credit:

   • Upon approval, the exchange value will be credited to your Tinch Jewels account wallet.
   • Wallet credits can be used for purchasing any jewelry from our store within 1 year.
   • Free exchange shipping is included, ensuring a hassle-free experience.

4. Deductions for Damages:

   • If the returned item shows signs of wear, damage, or is missing components (e.g., certificates, tags, or packaging), we reserve the right to deduct charges as compensation.
   • The extent of the deductions will depend on the nature and severity of the damage or missing items.
   • The deductible value will be disclosed to the customer after a thorough assessment by our Quality Control team.

Exchange Process:

1. Initiating an Exchange:

   • Contact us via email at hello@tinch.co.in or WhatsApp at +91 8369175201 within 7 days of delivery.
   • Provide your order number and details of the item to be exchanged.

2. Assessment:

   • Share clear images of the jewelry and its packaging for approval.
   • Ensure all packaging and tags are intact for inspection.

3. Approval and Pickup:

   • Once approved, we will arrange for a free pickup at your convenience.
   • Pack the jewelry securely in its original packaging to prevent damage during transit.

4. Inspection and Wallet Credit:

   • Upon receiving the item, our Quality Control team will inspect the product to ensure compliance with the exchange conditions.
   • If approved, the exchange value will be credited to your Tinch Jewels wallet within 5-7 business days.

We aim to make your shopping experience at Tinch Jewels smooth and delightful. Thank you for trusting us!

Exchange and Buyback Policy for TINCH Jewels

Lifetime Exchange & Lifetime Buyback Policy

• TINCH Jewels offers a Lifetime Exchange & Buyback Policy on all purchases made through the website within India.
• Shipping charges for lifetime exchanges are borne by TINCH Jewels.
• The product, along with its original product certificate, can be returned for buyback or exchanged based on its current market value.
• Any discounts provided during the original purchase (on metal, stone value) or free gifts will be deducted from the exchange or buyback value.
• A copy of the invoice and certificate must be provided for any exchange or buyback.
• In case the original product certificate is lost, the cost of recertification will be borne by the customer.
• If any precious stones are damaged, the buyback or exchange program will not apply to the stone value.

Comparison Table for Exchange and Buyback

Buyback and Exchange Procedure for TINCH Jewels

TINCH Jewels offers a seamless process for both exchange and buyback, ensuring customer satisfaction. Below is the step-by-step guide to initiate either procedure.

Buyback Procedure:

1. Contact Us:

   • To begin the buyback process, reach out to our customer service team at support@tinchjewels.com or WhatsApp us at +91 8369175201.
   • Provide your Order ID and attach the necessary purchase documents, including your invoice and the original product certificate.

2. Confirmation:

   • Our team will respond within 24-48 business hours to confirm your eligibility for buyback.
   • You will be given an estimated current market value for your item based on its category (e.g., gold, diamonds).

3. Arrange Free Pickup:

   • Once your buyback is approved, we will schedule a free, insured pickup from your location.
   • Make sure that the item is in its original packaging and that you include all items (including the original jewelry or diamond certificate). If the certificate is missing, a ₹1,000 deduction will be applied to the final buyback amount.

4. Quality Check:

   • Upon receiving the item, our team will conduct a thorough inspection to assess the quality and condition of the jewelry.
   • If any precious stones are damaged, the buyback value will be adjusted, and 0% value will be applicable for the damaged stones.

5. Store Credit Issuance:

   • After the quality check is completed, the final buyback amount will be credited to you in the form of store credit.
   • This store credit can be used for future purchases and cannot be redeemed for cash.

Exchange Procedure:

1. Contact Us:

   • To initiate an exchange, contact our customer service team at support@tinchjewels.com or via WhatsApp at +91 8369175201.
   • Provide your Order ID, a copy of your invoice, and the original product certificate.

2. Eligibility Check:

   • Our team will review your request and confirm the eligibility for exchange within 24-48 business hours.
   • You will be provided with the current market value for exchange based on the product category (gold, diamonds, etc.).

3. Shipping and Pickup:

   • We will arrange for free, insured shipping for the exchange.
   • Please ensure that the product is in its original packaging with all necessary documents.
   • If the product certificate is missing, a recertification fee will be deducted from the exchange value.

4. Quality Inspection:

   • Once the item is received, it will undergo a quality inspection by our team.
   • Any discounts provided during the original purchase or free gifts received will be deducted from the exchange value.
   • If the item includes damaged precious stones, 0% value will be applied to the stone portion during the exchange process.

5. Exchange Value Credit:

   • After the quality check is complete, the exchange value will be credited to your account as store credit, which can be used to make a new purchase on TINCH Jewels.

Both the Buyback and Exchange procedures are designed to offer convenience, value, and peace of mind, ensuring you get the most out of your TINCH Jewels purchases.